SashBoard

Refund Policy

Last updated October 16, 2026

This policy explains when Cresta Studios LLC (“we”), which makes SashBoard, refunds payments for SashBoard plans, and how refunds work for the tickets, votes, donations and other items pageants sell through SashBoard. It is part of our Terms of Service.

1. The free trial

Every pageant starts with a 30-day free trial. A card is needed to start it, but nothing is charged during the trial. Cancel before the trial ends (Settings › Plan & billing in the portal) and the card is never charged.

2. Monthly plans

A monthly plan can be cancelled anytime. Cancelling stops all future charges, and the plan stays open until the end of the month already paid for. We don’t refund part of a month that has already started.

3. Yearly plans

If a pageant asks within 14 days of a yearly charge (the first one or a renewal), we refund that charge in full and close the plan. After 14 days, cancelling stops the next renewal and the plan stays open until the end of the paid year; we don’t refund the rest of the year.

4. Plan changes and extra storage

Moving between plans, or between monthly and yearly, is prorated automatically: unused time on the old plan is credited toward the new one. Extra storage is billed with the plan and follows the same rules as the plan it is added to.

5. Mistakes and duplicate charges

If we charged a pageant by mistake, charged it twice, or charged it after it cancelled, we refund that charge in full. Tell us within 60 days of the charge.

6. How to ask for a refund

The pageant’s portal administrator emails hello@sashboardapp.com from the address on the account, with the pageant’s name and the date of the charge. We reply within 3 business days. Approved refunds go back to the original card; banks usually show them within 5–10 business days.

Please contact us before disputing a charge with your bank. A dispute can freeze a pageant’s portal while the bank reviews it, and we can usually fix the problem faster ourselves.

7. Tickets, votes, donations and other sales

Each pageant sells tickets, donations, merchandise and, where offered, People’s Choice votes through its own Stripe account. The pageant is the seller and sets its own refund policy for what it sells. To ask for a refund, contact the pageant; its contact details are on its website and on your receipt.

When a pageant refunds a sale, the buyer gets the full amount they paid. On the Local plan, SashBoard keeps its 1% fee on a refunded sale, and Stripe’s processing fees are handled under Stripe’s terms with the pageant.

8. Buying in the app

Nothing is sold inside the SashBoard app for iPhone, iPad or Mac, and there are no in-app purchases. Plans, tickets and votes are bought on the web, so this policy, not Apple’s, applies to them.

9. Where the law gives you more

Nothing in this policy limits a refund or cancellation right that the law where you live gives you.

10. Changes and contact

If we change this policy, we’ll update the date above, and we’ll email portal administrators before a change that makes refunds less generous takes effect. Questions: hello@sashboardapp.com, or Cresta Studios LLC, 4963 West Willowstone Drive, Highland, Utah 84003.